Lodge Policies
pokegama lake lodge
Lodge Policies and Documents
This page provides comprehensive details essential for successfully securing a reservation at one of our esteemed properties here at Pokegama Lake Lodge!
We appreciate your interest in reserving Pokegama Lake Lodge for your upcoming adventure. This page will provide you with essential information regarding the reservation process, important deadlines for payments, and the submission of required materials.
STEP ONE
If you or your group are interested in reserving accommodations at the Lodge, the initial step is to complete our Tenant Application for approval to secure your reservation. This application may be accessed here.
STEP TWO
Please specify the property or accommodations you wish to reserve for your stay, and verify availability through our online store: Store.PokegamaLakeLodge.com
STEP THREE
Please finalize your reservation at our online store and complete the required deposits to secure your selected dates.
STEP FOUR
Please finalize your Tenant Lease no later than 15 days following the completion of your reservation, or at a minimum of 15 days prior to your scheduled stay.
TENANT LEASE EXPLANATION:
Below are the basic details outlined in the formal lease ALL clients of the Lodge are required to sign prior to your stay. This signature ready document will be sent to you after a payment has been made, but prior to your arrival date.
Your reservation corresponds to the timing outlined in the Tenant Lease (the price encompasses rental fees, taxes, and other associated costs, including the property security deposit), based on your request and property availability, as indicated under the arrival and departure dates.
The individual named on this lease assumes full responsibility for the reservation, including all obligations stipulated in the lease, as well as the retrieval and return of the property keys. (Sub-leasing is strictly prohibited.) The leaseholder must be at least 25 years of age to rent through Pokegama Lake Lodge.
ACCOMMODATIONS:
The properties available for rental are privately owned. Owners extend their hospitality in the hope that you appreciate your stay. Each property is appointed according to the owner’s distinct preferences and aesthetic. Refunds will not be provided for any dissatisfaction with the décor, alterations made by owners, printing inaccuracies, or discrepancies with website information. We strive to present accurate and current images for each property, as supplied by our owners.
AGENT RESPONSIBILITIES: - Tenkom Inc -
All properties under Pokegama Lake Lodge are privately owned. As the agent for the property owner, Tenkom Inc reserves the right to issue refunds for advanced payments, deny entry, evict, refuse, or discontinue occupancy if, in our judgment, such actions are in the best interest of the premises.
ARRIVALS (CHECK-IN):
The Lease Holder must be present at the time of Check-in unless prior arrangements have been made to authorize another individual to represent them. Check-in and check-out take place at the Pokegama Lake Lodge Office located at 13709 North Shore Drive, Lac Du Flambeau, WI 54538. The designated arrival time at the property is 4 P.M. for all guests. Our reservation team will confirm the Check-in time for your reserved property. If you expect to arrive after business hours or on days when the office is closed, please refer to LATE ARRIVALS. (Directions and office hours are available on your Confirmation Letter, which will be emailed to you after we receive your final payment, or on the Pokegama Lake Lodge website).
CANCELLATIONS:
To secure a full refund, guests must cancel within 48 hours of making a booking and at least 30 days prior to check-in. If a cancellation occurs 30 or more days before check-in but not within 48 hours of booking, guests will receive a refund of 50% for all nights reserved. For cancellations made between 15 and 30 days before check-in, refunds will also be 50% for all nights. All cancellations made after 15 days will not be refunded.
All cancellations will incur a non-refundable fee of $100.00. Cancellations may be communicated by phone, but a follow-up written notice via email to our office is required. In the event that the property is re-booked or partially re-booked, the advanced deposit/full payment or partial advanced deposit/full payment will be refunded, less the $100.00 fee. Our reservation team will make every effort to re-book the property; however, if the property does not re-book, the entire advance deposit/full payment will be forfeited. Refunds will be processed and made payable to the leaseholder within 30 days following the clearing of the subsequent re-rent payment from our account.
CANDLES:
The use of candles is strictly prohibited on all Pokegama Lake Lodge properties. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.
CONSIDERATION:
We strive to address any issues you may encounter in a timely manner. Please note that compensation will not be provided for equipment malfunctions or dissatisfaction stemming from other guests. Our team is committed to maintaining a professional and courteous approach while resolving concerns.
DEPARTURE (CHECK-OUT):
Check-out time is set for 11:00 A.M. sharp. No exceptions will be made. If you check out when the office is closed, we kindly ask that you adhere to the Late Check-out Procedures. As your stay comes to an end, please review the property Check-out Procedures located in your Pokegama Lake Lodge Property Binder. It is crucial to ensure that all doors and windows are securely locked. Any damages incurred from non-compliance with these procedures may be deducted from your security deposit. Additionally, ensure that all perishable food items are removed from the property.
EARLY DEPARTURE:
Should you decide to leave the property before the reserved departure date specified in your Tenant Lease, please be aware that no refund will be issued. A courtesy call or email to our office would be greatly appreciated, as maintaining professional communication is valued.
FINAL PAYMENT:
Final payment, inclusive of fees, security deposits, and the completed Registration Form, is due 15 days prior to your check-in date. Please note this deadline on your calendar, as no invoice will be sent for the final payment. A late fee of $250.00 will be applied to your balance if payment is not received by the due date, following one courtesy call or email notification.
FIREWORKS:
The use of fireworks is prohibited on the grounds of all Pokegama Lake Lodge properties. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.
FORCE MAJEURE
Neither the Owner nor the Agent shall assume liability for events beyond their control that may interfere with your scheduled occupancy. Such events include, but are not limited to, Acts of God, actions by Governmental Agencies, fire, strikes, war, severe weather conditions, including flooding, and construction noise from neighboring sites. NO REFUND shall be provided under these circumstances.
FORUM SELECTION CLAUSE:
(A) This agreement shall be governed by and interpreted in accordance with the laws of the State of Wisconsin. (B) This agreement shall be considered as executed in the County of Vilas, State of Wisconsin, and performed in the County of Vilas, State of Wisconsin. All actions related to this agreement shall be initiated and pursued exclusively in the courts of Wisconsin. The Customer/Tenant expressly consents to such jurisdiction and agrees to extraterritorial service of process.
INDEMNIFICATION:
The Guest agrees to indemnify and hold harmless any and all individual homeowners, the Agency Tenkom Inc, and its employees from any liabilities or losses, including any claims or liabilities for personal injury or property damage, arising out of or in connection with the rental of the premises by the Guest or the Guest’s invitees.
LATE ARRIVAL:
Pokegama Lake Lodge has WIFI based door locks on all properties, door access codes will be assigned prior to arrival, making late arrival easy for guests. If you are planning to arrive after business hours, please adhere to the “Late Check-in Procedures” Information. Check-in will only be available to 4:00 P.M. on days when the office is open.
LINEN ITEMS:
Our Properties do provide sheets and towels for guests at all of our properties. Each property should include; sheets, pillows, mattress pads, blankets, and/or comforters to ensure a pleasant stay.
LOST AND FOUND:
Pokegama Lake Lodge cannot be held liable for any items left in a rental property. Lost items submitted to our office will be retained for two weeks and, if unclaimed, will be donated to a local charitable organization. Returned items, per your request, will be delivered at a reasonable time to “Fed Ex” located at 900 1st Ave, Woodruff, WI 54568. You will be required to contact them directly at (800) 463-3339 to arrange for delivery and payment.
MAXIMUM OCCUPANCY:
Each listing provides a detailed statement regarding maximum occupancy (infants in cribs are included). Adherence to the stated maximum occupancy is required to ensure compliance with fire safety regulations and homeowner policies. The leaseholder must be present at all times during the lease period. ANY HOME FOUND TO EXCEED THE MAXIMUM OCCUPANCY WILL RESULT IN IMMEDIATE EVICTION WITHOUT REFUND, AND THE SECURITY DEPOSIT WILL BE FORFEITED.
PAYMENT:
To confirm your reservation, a advance deposit covering the total amount is required at the time of the reservation booking. Payments are accepted online in our Pokgegama Lake Lodge Store via; direct bank payment, or credit cards. All rental payments, including the security deposit, are channeled into a Tenkom Inc Interest Bearing Account, with accrued interest allocated to the Agent.
For reservations made within 30 days of arrival, full payment online and completion of both the Lease Agreement and Registration Forms prior to arrival is required.
PETS:
Pets are strictly prohibited on all Pokegama Lake Lodge properties. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.
PROPERTY AVAILABILITY:
Pokegama Lake Lodge is pleased to invite you for a return visit. Reservations are contingent upon availability, which may change rapidly, and property contract renewals at the discretion of the owner. Early reservations ensure prime selection and help avoid already occupied accommodations. If you book within the same calendar year as your current vacation, your initial payment is not due until January 15 of the subsequent year, with your final payment due 30 days prior to your arrival. We can accommodate reservations for a maximum of two years in advance. Reservations operate on a first-come, first-served basis.
REPAIRS:
Even the highest quality or newest equipment may experience malfunctions and cannot be guaranteed 100% operational at all times. Pokegama Lake Lodge maintains an exceptional list of maintenance contacts. Issues will be addressed as promptly as possible, with priority given to essential services such as water and refrigeration. Agents, authorized personnel, or repair technicians may enter the premises for purposes related to the repair, maintenance, or care of the property.
SECURITY DEPOSIT:
A security deposit is required for all Pokegama Lake Lodge properties, with the specified amount detailed on the first page of the Tenant Lease Agreement form. The purpose of the security deposit is to safeguard the owner’s property, outdoor areas, and contents against any damages. Additionally, should any Check-out Procedures not be adhered to, supplementary charges will be deducted from the security deposit. Check-out Procedures and Security Deposit deductions are outlined in your Pokegama Lake Lodge Property Binder, which is available at the property. Properties will be inspected before and after each tenancy. We kindly request your cooperation in reporting any damages by completing the Guest Survey or contacting the Pokegama Lake Lodge Office via telephone or email. The security deposit, less any applicable charges, will be postmarked within 21 days of your departure date, using U.S. Postal Service. If damage to the premises occurs during your stay and is not reported, the leaseholder will assume responsibility for repairs or replacement. A $50.00 stop payment fee will apply for reissuing lost or stolen checks or checks that are not sent directly to the Pokegama Lake Lodge Office. Additionally, checks returned due to non-sufficient funds will incur current NSF fees as determined by our financial institution.
SMOKING:
There is a strict NO SMOKING policy in effect at all Pokegama Lake Lodge properties. If smoking is detected within your unit or signs of smoking are found outside in non-designated areas, your entire security deposit will be forfeited.
SUPPLIES
Pokegama Lake Lodge provides a complimentary starter supply bag, which includes two rolls of toilet paper per bathroom, a bar of soap, paper towels, large can liners, and small can liners. This supply is intended to last for the initial days of your stay. All additional dish soap, laundry detergent (please refer to Amenities for your property; some may require only HE products), extra toilet paper, soap, and toiletries are the responsibility of the renter.
WELL WATER
Pokegama Lake Lodge utilizes an in-ground water well for drinking and bathing water on our properties. The water is treated with a water conditioning systems, as well as a UV light sterilization system, effectively making our water medical grade sterile for guest use. All properties undergo an annual water test with “SAFE” results.