Resort Policies
pokegama lake lodge resort
Our Resort Policies
A resort’s policies are essential guidelines that ensure a smooth and safe experience for guests while maintaining operations. Our policies cover general guest behavior, premises rules, amenities usage, lake and beach usage, and safety regulations. They protect both guests and the Resort and properties, providing clear expectations for conduct and ensuring an enjoyable stay.
For each Individual Property, there may be different House Rules to follow, these can viewed online in our Resort Materials page, and are posted in each property in the Property’s Hotel Directory.
General Resort Policies
We’re excited to welcome you! Our resort policies are here to help ensure you have a fabulous and safe stay while making sure everything runs smoothly for everyone.
SECTION INTRODUCTION:
Welcome to Pokegama Lake Lodge Resort! We’re so happy you’ve chosen our property for your vacation or business retreat. Before you settle in and get comfortable, we would like to make you aware of the Resort Rules & Policies at our Resort. Understanding and complying with our Rules & Policies will make for a comfortable and fun stay for everybody!
COMPLIANCE:
Complying with our Resort’s Rules & Policies is a requirement of all guest during their stay at the Resort, as well as the Rental Agreement you signed. Failure to adhere to the Rules & Policies may result in penalties such as deductions or complete forfeiture of the security deposit and/or early checkouts.
We reserve the right to evict any guests or visitors from the property who refuse to follow the Resort Policies. In any case, please use common sense while staying at the Resort, and If you’re unsure about any Policies and require further clarification, please call us at the office.
FORCE MAJEURE:
Neither the Owner nor the Agent shall assume liability for events beyond their control that may interfere with your scheduled occupancy. Such events include, but are not limited to, Acts of God, actions by Governmental Agencies, fire, strikes, war, severe weather conditions, including flooding, and construction noise from neighboring sites. NO REFUND shall be provided under these circumstances.
GUESTS:
Each listing provides a detailed statement regarding maximum occupancy. Adherence to the stated maximum occupancy is required to ensure compliance with fire safety regulations. All additional guests that are not included on the Lease, require Landlord written approval.
INDEMNIFICATION
The Guest agrees to indemnify and hold harmless any and all individual homeowners, the Agency Tenkom Inc, dba “Tukkuruk”, and its employees from any liabilities or losses, including any claims or liabilities for personal injury or property damage, arising out of or in connection with the rental of the premises by the Guest or the Guest’s invitees.
LOST AND FOUND:
Pokegama Lake Lodge cannot be held liable for any items left in a rental property. Lost items submitted to our office will be retained for two weeks and, if unclaimed, will be donated to a local charitable organization. Returned items, per your request, will be delivered at a reasonable time to “Fed Ex” located at 900 1st Ave, Woodruff, WI 54568. You will be required to contact them directly at (800) 463-3339 to arrange for delivery and payment.
MAXIMUM OCCUPANCY:
Each listing provides a detailed statement regarding maximum occupancy. Adherence to the stated maximum occupancy is required to ensure compliance with fire safety regulations. The leaseholder must be present at all times during the lease period. All additional guests that are not included on the Lease, require Landlord written approval.
PETS:
Pets are strictly prohibited at the Resort, including; all properties, the Resort grounds, and the Marina & Beach areas. This includes all Tenants and Tenant’s guests. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.
SEASONS:
PEAK – Season: June 1 – August 31
- Entire Resort rental requires 7 day stays from Friday to Friday.
- The Main Lodge requires 7 day stays from Friday to Friday.
- Private Room Rentals requires 3 day stays available anytime.
OFF – Season: September 1 – May 30
- Entire Resort rental requires 3 day stays from Friday to Friday.
- The Main Lodge requires 3 day stays from Friday to Friday.
- Private Room Rentals requires 2 day stays available anytime.
SMOKING:
The Resort has a strict NO SMOKING policy inside ALL properties, the immediate area surrounding each property, and ALL common areas such as Marina & Beach areas. This includes all cigarettes, cigars, and all vaping. If smoking is detected within the Property or rooms, or signs of smoking are found outside in non-designated areas like butts in the grass or dirt, your entire security deposit will be forfeited, and you can be asked to leave the Resort.
The Resort is for everyone to use and enjoy, please be respectful of other guests and groups, and use the designated smoking areas to keep smoke away from other guests.
TAXES:
Vacation Property Rentals are subject to 5.5% state sales tax and 5.5% local room tax.
Equipment Rentals and Products are subject to 5.5% state sales tax.
UNAUTHORIZED GUESTS:
We want you to enjoy your vacation and time at our Resort, but we do have to set some restrictions on visitor numbers for safety and state laws. As part of our vacation rental agreement, we need the names and details of each member of your group. In addition, please respect the maximum number of visitors and the rules regarding visitors as set out below.
Guests are allowed a maximum of 1 visitor at any time during their stay during daytime hours. Guests are responsible for ensuring that any visitors comply with these policies. Any additional overnight visitors must be approved in advance as we have to maintain the maximum occupancy rules.
WELL WATER:
Pokegama Lake Lodge utilizes an in-ground water well for drinking and bathing water on our properties. The water is treated with a water conditioning systems, as well as a UV light sterilization system, effectively making our water medical grade sterile for guest use. All properties undergo an annual water test with “SAFE” results.
Resort Premises Policies
Pokegama Lake Lodge is recognized as a distinguished private venue nestled in the scenic Wisconsin Northwoods, and take great pride in keeping our resort clean and well kept for our guests to enjoy!
SECTION INTRODUCTION:
RESORT HOURS OF OPERATION
Resort Quiet Time: 9 pm to 9 am
Laundry Room Hours: 9 am to 9 pm
Marina Hours: 6am – 6pm
Beach & Swimming Hours: 9am – Sunset
We’re so glad you’re here! Please take a moment to read through our rules to ensure a safe and enjoyable stay, and to protect your security deposit. We ask that you show our Lodge and Resort the same love and care as you do your own home. We’ve worked hard to create a beautiful space for you to enjoy!
Please ensure you read and fully understand the house rules at the beginning of your stay. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.
BARBECUES & GRLLING:
Barbecues are free to use for guests, and they should be one for each property, as well as charcoal ones throughout the property. If you run out of propane, let the manager know and they can replace with a full one. Be sure to clean the barbecues after each use, It’s much more difficult to clean the next day and this can increase your cleaning bill during checkout!
Barbecue Use Instructions:
- NEVER leave barbecues unattended, ALWAYS stay with the grill while cooking.
- ALWAYS locate the fire extinguisher BEFORE you start using any grill, and understand how to operate it. If you have any questions on their use, ask the manager.
- NEVER operate the grills to close to any structures that may catch fire, allow enough distance.
- NEVER throw water on the grill in the event of a grease fire to try and put it out, use a fire extinguisher.
- NEVER allow children to be playing around a hot grill, keep an eye on them!
- Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.
- Always make sure your gas grill lid is open before lighting it.
- If you use starter fluid when charcoal grilling, only use charcoal starter fluid. Never add charcoal fluid or any other flammable liquids to the fire.
CLEANLINESS:
We strive to deliver to our guests clean and organized rooms and properties for your enjoyment, which is a large undertaking each week! Be sure to maintain a good level of cleanliness throughout your stay, as this will reduce your cleaning bill and avoid any unnecessary security deposit forfeitures. Keeping your rooms and the property cleaner, will make a much smoother checkout process when it comes time to assess any potential additional charges.
CHILDREN:
We try to keep our Resort as child-friendly as possible. That said, parents are responsible for ensuring their children’s safety at all times. If you find anything unsafe or requiring revision at our property, please contact us at your earliest convenience so we can address the issue.
Never leave young children unsupervised at any time at the Resort without any adults, especially in the Marina and Beach areas, and any where along the lake shoreline.
DAMAGE:
While we know our guests won’t hopefully intentionally break anything at the Resort, we understand accidents can happen. Here is what you need to know about accidental damages or breakages during your stay here at the Resort.
Always report any accidental damages or breakages in a timely manner, especially before checkout. In case of any accidental damage, we’ll look into the issue internally to decide if and how much the deduction or repair cost will be, and subtract from your security deposit.
If any damage to the property or its appliances is not covered by our insurance, the guest will pay for the repair costs from the security deposit.
FIRE EXTINGUISHERS:
There are Fire Extinguishers located throughout the Resort, please see the Resort Map for all their locations, and try to remember in case of emergencies.
As a general rule, they are always located in these areas; kitchen’s, barbecue areas, garages, fuel pump areas, and in Marina areas. Be be aware, and spot them while getting use to the Resort grounds so you know where they are in case of emergency.
FIREWORKS:
The use of fireworks is prohibited on the grounds of all Pokegama Lake Lodge properties. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.
FURNITURE:
Please do not move any furniture from one room to another without our permission first.
NOISE:
Resort Quiet time is from 9pm to 9am daily.
We sincerely hope you have an absolutely amazing time filled with joy and laughter throughout your vacation! Please remember to kindly keep the volume down during the nighttime hours so that everyone can enjoy their well-deserved rest and have a more enjoyable experience.
If any neighboring residents report excessive noise or unruly behavior, we may have to evict you from the Resort and terminate the vacation rental agreement. This could result in loss of security deposit and rental amount. Thank you for being considerate of other guests and our neighboring properties.
PARKING:
There is free parking right in front of the Main lodge, look for the parking signs. There is also additional areas specifically for trailer parking, please see the Resort Map for more instructions. Please do not exceed 20 mph on our long driveway on the way to the Resort. All attached garage’s at the Resort are off-limits for guests vehicles. They are used for Resort functions and staff use.
REPAIRS:
Even the highest quality or newest equipment may experience malfunctions and cannot be guaranteed 100% operational at all times. Pokegama Lake Lodge maintains an exceptional list of maintenance contacts. Issues will be addressed as promptly as possible, with priority given to essential services such as water and refrigeration. Agents, authorized personnel, or repair technicians may enter the premises for purposes related to the repair, maintenance, or care of the property.
SAFETY & SECURITY:
Door Locks – All properties can be locked on all main entry/exit doors, and are wifi enabled, which allows us to open doors remotely in the event of lock outs, security concerns, or evictions. All individual rooms also have wifi enabled door locks which can be accessed with keypads or bracelets, providing security for all contents in each room.
Elevated Decks – Our large expansive decks provide stunning views of the beautiful lake and Northwoods; however, please exercise caution on the deck and near the railings. It is also essential to supervise all children at all times when they are on the decks, and make sure they understand they are not play areas.
Beach & Marina – Young children should be monitored at ALL TIMES by parents or adults, if children are found to be left unsupervised, children may be asked to leave the Beach and Marina areas until parents or adults return. It’s NOT the responsibility of Pokegama Staff to supervise guests or children in or around the lake.
TRASH & RECYCLING:
There are trash & recycling cans located throughout the property in the lawn games areas, outside deck areas, barbecue areas, and the Marina & Beach areas, please use them with plastic trash bags installed. If the containers get full, please take the trash or recycling bags to the communal trash area and place trash into large trash can/dumpster, and place all aluminum cans, plastic and glass bottles only into the large recycling cans.
Lake & Marina Policies
Welcome to the lake! Our Resort’s Lake & Marina Policies are some friendly guidelines to ensure that you have an amazing time on the lake while keeping everything fun and safe for everyone.
SECTION INTRODUCTION:
Lake & Marina Hours
Marina Hours: 6am – 6pm
Beach & Swimming Hours: 9am – Sunset
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SWIMMING & WATER ACTIVITIES NOTICE:
There is NO LIFEGUARD ON DUTY AT ANY TIME at Pokegama Resort, please SWIM AT YOUR OWN RISK! Make sure to ALWAYS keep eyes on your children and others in your group to ensure their safety.
Children should be monitored at ALL TIMES by parents or adults when near the Lake, and young children must have a life jacket on!
Young children should be monitored at ALL TIMES by parents or adults, if children are found to be left unsupervised, children may be asked to leave the Beach and Marina areas until parents or adults return. It’s NOT the responsibility of Pokegama Staff to supervise guests or children in or around the lake.
BEACH & SWIMMING AREA:
The Beach area is for everyone at the Resort to use, please be respectful of other groups and children also using the Beach and Marina area. Make sure to keep an eye on children and they are being respectful to others.
No throwing rocks or sticks at ANY time in the Beach area. You, or your child will be removed from the Beach area if caught doing so, please be respectful to other guests.
Do not throw any trash into the Lake and Beach area of any kind, including; trash, bottles, cans, or general liter. This can be dangerous to guests using the Beach area.
Young children should be monitored at ALL TIMES by parents or adults, if children are found to be left unsupervised, children may be asked to leave the Beach and Marina areas until parents or adults return. It’s NOT the responsibility of Pokegama Staff to supervise guests or children in or around the lake.
NOTICE: There is NO LIFEGUARD ON DUTY AT ANY TIME at Pokegama Resort, please SWIM AT YOUR OWN RISK! Make sure to ALWAYS keep eyes on your children and others in your group to ensure their safety.
BOATING:
The Fence Lake chain is big, almost 8,000 acres to explore! Please review our Fence Lake Chain maps for each lake before exploring into that lake, their are many rock islands and shallow areas. Also, please carefully review the WI DNR website for current laws and ordinances.
State law REQUIRES that everyone on a boat must have access to a life preserver, please make sure you have them before leaving the Marina.
CANOES, KAYAKS, PADDLE BOARDS:
For your safety, a life preserver must be worn when using the canoe, paddle boats or kayak.
Please do not park canoes, kayaks, paddleboats or other flotation devices in the swimming area, please return them to the storage racks on the Pier, or the large storage racks on the shore.
Young children should be monitored at ALL TIMES by parents or adults, if children are found to be left unsupervised, children may be asked to leave the Beach and Marina areas until parents or adults return. It’s NOT the responsibility of Pokegama Staff to supervise guests or children in or around the lake.
FISHING:
The Fence Lake chain is big, almost 8,000 acres to explore! Please review our Fence Lake Chain maps for each lake before exploring into that lake, their are many rock islands and shallow areas. Also, please carefully review the WI DNR website for current laws and ordinances.
State law REQUIRES that everyone on a boat must have access to a life preserver, please make sure you have them before leaving the Marina.
FISH CLEANING:
Please clean all fish in the designated fish cleaning area, and DO NOT bring any fish inside any Lodge or cabins to clean them. Only cleaned fish are allowed, for the purpose of cooking them, or freezing them. Place all fish entrails in designated trash buckets in the Fish cleaning area.
LIFEGUARD:
There is NO LIFEGUARD ON DUTY AT ANY TIME at Pokegama Resort, please SWIM AT YOUR OWN RISK! Make sure to ALWAYS keep eyes on your children and others in your group to ensure their safety.
Young children should be monitored at ALL TIMES by parents or adults, if children are found to be left unsupervised, children may be asked to leave the Beach and Marina areas until parents or adults return. It’s NOT the responsibility of Pokegama Staff to supervise guests or children in or around the lake.
MARINA:
The Resort Marina is for guests of the Lodge only, we don’t sell fuel, supplies, food, sodas, etc to the public.
Young children should be monitored at ALL TIMES by parents or adults, if children are found to be left unsupervised, children may be asked to leave the Beach and Marina areas until parents or adults return. It’s NOT the responsibility of Pokegama Staff to supervise guests or children in or around the lake.
TRASH:
DO NOT throw any trash into the lake of any kind, including; trash, bottles, cans, or general liter. Please help keep our lakes clean and free of trash and debris. Please bring all trash from fishing and boating back to the Resort and throw away in the dumpsters.
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Our northern wisconsin vacation rental Competitive Advantages
- Private Resort
- Cost Effective
- 5 Star Amenities
- Private Marina
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