Booking Policies

pokegama lake lodge resort

Our Booking Policies

Our Booking policies are crafted to provide clear and essential guidelines that guarantee a seamless experience for our guests before, during, and after their stay with us.

For each Individual Property, there may be different House Rules to follow, these can viewed online in our Resort Materials page, and are posted in each property in the Property’s Hotel Directory.

Resort Booking Policies

We’re excited to have you consider our resort! To help make your stay as enjoyable as possible, please take a moment to review our booking policies before finalizing your reservation.

SECTION INTRODUCTION:

We appreciate your interest in reserving accommodations at Pokegama Lake Lodge Resort for your upcoming family vacation or corporate retreat. We use Tukkuruk as our rental management and Booking company, and all rooms are booked through their website. We offer a variety of room rental options to accommodate both small and larger groups, customizable itineraries, and various levels of required privacy for your stay.

Resort Rentals Options:

The Entire Resort – For large groups wanting complete privacy
The Main Lodge – The Entire Main Lodge & Resort common areas
The Trapper’s Cabin – The Entire Trapper’s Cabin & Resort common areas
Private Rooms – Hotel style, when/if available at Main Lodge

NOTE: All rentals except for Private Room Rentals, require a signed lease for the duration of your stay. For more information on the leasing process and requirements, please see our Lodge’s Booking Page.

AVAILABILITY & BOOKING:

Pokegama Lake Lodge Resort utilizes Tenkom Inc, dba “Tukkuruk“ as our booking agent for making reservations, equipment rentals, invoicing, and property management. All availability for reservations are available on our website, and their website, and all staff here at the lodge have access to that information. In the event you have questions about your reservations, please follow the directions and FAQ on the Tukkuruk website for more information.

BOOKING / AGENT RELATIONSHIP:

Pokegama Lake Lodge Resort is privately owned. As the agent for the property owner Tenkom Inc, Dba: “Tukkuruk“, reserves the right to issue refunds for advanced payments, deny entry, evict, refuse, or discontinue occupancy if, in our judgment, such actions are in the best interest of the premises.

BOOKING & PAYMENTS:

For To confirm your reservation, an advance deposit covering 50% of the total reservation amount is required at the time of booking.

Terms and Conditions:

Pay online at Tukkuruk
Payments accepted: direct bank payment, or credit cards
Prices are subject to 5.5% state sales tax and 5.5% local room tax.

The reservation balance is required to be paid in full 30 days before your trip to secure your stay, as well as your signed lease. These are both accomplished in our online guest payment portal at Tukkuruk, and can be accessed via the reservation confirmation email you received.

For reservations made within 30 days of your arrival date, full payment online and completion of both the Lease Agreement and Registration Forms are required upon booking to confirm your stay.

CANCELLATIONS:

To secure a full refund, guests must cancel within 48 hours of making a booking BEFORE any credit card transaction processing fees have gone through, as these are non-refundable by the card issuer. All cancellations will incur a non-refundable fee of $100.00.

180+ days from Reservation
To secure a 100% refund, Tenant must cancel within 48 hours of making a booking and at least 180 days prior to check-in. These cancels will incur a $100 non-refundable cancellation fee, as well as any non-refundable taxes, credit card, or other financial processing fees.

179 – 60 days from Reservation
If you choose to cancel your Lease between 179-60 days from the Lease Commencement date of this Lease, Tenant will receive a full refund less 25% of the Total Rent of the Lease, as well as any non-refundable taxes, credit card, or other financial processing fees.

59 – 30 days from Reservation
If you choose to cancel your Lease between 59-30 days from the Lease Commencement date of this Lease, Tenant will receive a full refund less 50% of the Total Rent of the Lease, as well as any non-refundable taxes, credit card, or other financial processing fees.

29 days or less from Reservation
If you choose to cancel your trip within 29 days from the Lease Commencement date of this lease, a full forfeiture of all Rent applies.

Terms and Conditions:

Cancellations may be communicated by phone, or done through the online guest portal, but a follow-up written notice via email to our office is required by state law.
Refunds will be processed and made payable to the leaseholder within 21 days following the clearing of the subsequent re-rent payment from our account.
You are welcome to transfer your reservation to another party, provided a new lease holder is approved by Landlord, and they sign all necessary documents and policies PRIOR to commencement of Lease Term.

CHECK-IN:

The Lease Holder must be present at the time of Check-in unless prior arrangements have been made to authorize another individual to represent them. Check-in and check-out take place at the Pokegama Lake Lodge Office located at 13709 North Shore Drive, Lac Du Flambeau, WI 54538.

The designated arrival time at the property is 4 P.M. for all guests. Our reservation team will confirm the Check-in time for your reserved property. If you expect to arrive after business hours or on days when the office is closed, please refer to LATE ARRIVALS. (Directions and office hours are available on your Confirmation Letter, which will be emailed to you after we receive your final payment, or on the Pokegama Lake Lodge website).

CHECK-OUT:

Check-out time is set for 10:00 A.M. sharp. No exceptions will be made. If you check out when the office is closed, we kindly ask that you adhere to the Late Check-out Procedures. As your stay comes to an end, please review the property Check-out Procedures located in your Pokegama Lake Lodge Property Binder. It is crucial to ensure that all doors and windows are securely locked. Any damages incurred from non-compliance with these procedures may be deducted from your security deposit. Additionally, ensure that all perishable food items are removed from the property.

CLEANLINESS:

We strive to deliver to our guests clean and organized rooms and properties for your enjoyment, which is a large undertaking each week! Be sure to maintain a good level of cleanliness throughout your stay, as this will reduce your cleaning bill and avoid any unnecessary security deposit forfeitures. Keeping your rooms and the property cleaner, will make a much smoother checkout process when it comes time to assess any potential additional charges.

COMPLIANCE:

Complying with our Resort’s Rules & Policies is a requirement of all guest during their stay at the Resort, as well as the Rental Agreement you signed. Failure to adhere to the Rules & Policies may result in penalties such as deductions or complete forfeiture of the security deposit and/or early checkouts.

We reserve the right to evict any guests or visitors from the property who refuse to follow the Resort Policies. In any case, please use common sense while staying at the Resort, and If you’re unsure about any Policies and require further clarification, please call us at the office.

DAMAGE:

While we know our guests won’t hopefully intentionally break anything at the Resort, we understand accidents can happen. Here is what you need to know about accidental damages or breakages during your stay here at the Resort.

Always report any accidental damages or breakages in a timely manner, especially before checkout. In case of any accidental damage, we’ll look into the issue internally to decide if and how much the deduction or repair cost will be, and subtract from your security deposit.

If any damage to the property or its appliances is not covered by our insurance, the guest will pay for the repair costs from the security deposit.

EARLY DEPARTURE:

Should you decide to leave the property before the reserved departure date specified in your Tenant Lease, please be aware that no refund will be issued. A courtesy call or email to our office would be greatly appreciated, as maintaining professional communication is valued.

FINAL PAYMENT:

Final payment, inclusive of fees, security deposits, and the completed Registration Form, is due 30 days prior to your check-in date. Please note this deadline on your calendar, as no invoice will be sent for the final payment. A late fee of $250.00 will be applied to your balance if payment is not received by the due date, following one courtesy call or email notification.

FORCE MAJEURE:

Neither the Owner nor the Agent shall assume liability for events beyond their control that may interfere with your scheduled occupancy. Such events include, but are not limited to, Acts of God, actions by Governmental Agencies, fire, strikes, war, severe weather conditions, including flooding, and construction noise from neighboring sites. NO REFUND shall be provided under these circumstances.

GUESTS:

Each listing provides a detailed statement regarding maximum occupancy. Adherence to the stated maximum occupancy is required to ensure compliance with fire safety regulations. All additional guests that are not included on the Lease, require Landlord written approval.

INDEMNIFICATION

The Guest agrees to indemnify and hold harmless any and all individual homeowners, the Agency Tenkom Inc, dba “Tukkuruk”, and its employees from any liabilities or losses, including any claims or liabilities for personal injury or property damage, arising out of or in connection with the rental of the premises by the Guest or the Guest’s invitees.

LATE ARRIVAL:

Pokegama Lake Lodge has WIFI based door locks on all properties, door access codes will be assigned prior to arrival, making late arrival easy for guests. If you are planning to arrive after business hours, please adhere to the “Late Check-in Procedures” Information. Check-in will only be available to 4:00 P.M. on days when the office is open.

MAXIMUM OCCUPANCY:

Each listing provides a detailed statement regarding maximum occupancy. Adherence to the stated maximum occupancy is required to ensure compliance with fire safety regulations. The leaseholder must be present at all times during the lease period. All additional guests that are not included on the Lease, require Landlord written approval.

PROPERTY AVAILABILITY:

Pokegama Lake Lodge is pleased to invite you for a return visit. Reservations are contingent upon availability, which may change rapidly, and property contract renewals at the discretion of the owner. Early reservations ensure prime selection and help avoid already occupied accommodations. If you book within the same calendar year as your current vacation, your initial payment is not due until January 15 of the subsequent year, with your final payment due 30 days prior to your arrival. We can accommodate reservations for a maximum of two years in advance. Reservations operate on a first-come, first-served basis.

RESERVATION MODIFICATIONS:

We want you to have the best vacation possible and understand life things happen from time-time. Pokegama Resort assumes no liability but will try and work with you in these cases to reschedule a trip if possible.

We allow a one-time courtesy, reservation date modification by contacting our office, if your reservations is still 60 days out. The reservation modification is subject to availability, seasonality, and any applicable rate changes.

SECURITY DEPOSIT:

A security deposit is required for all Pokegama Lake Lodge properties, with the specified amount detailed on the first page of the Tenant Lease Agreement form.

The purpose of the security deposit is to safeguard the owner’s property, outdoor areas, and contents against any damages. Additionally, should any Check-out Procedures not be adhered to, supplementary charges will be deducted from the security deposit. Check-out Procedures and Security Deposit deductions are outlined in your Pokegama Lake Lodge Property Binder, which is available at the property.

Properties will be inspected before and after each tenancy. We kindly request your cooperation in reporting any damages by completing the Guest Survey or contacting the Pokegama Lake Lodge Office via telephone or email.

The security deposit, less any applicable charges, will be postmarked within 21 days of your departure date, using U.S. Postal Service. If damage to the premises occurs during your stay and is not reported, the leaseholder will assume responsibility for repairs or replacement. A $50.00 stop payment fee will apply for reissuing lost or stolen checks or checks that are not sent directly to the Pokegama Lake Lodge Office. Additionally, checks returned due to non-sufficient funds will incur current NSF fees as determined by our financial institution.

SEASONS:

Peak Season: June 1 – August 31

Entire Resort rental requires 7 day stays from Friday to Friday.
The Main Lodge requires 7 day stays from Friday to Friday.
Private Room Rentals requires 3 day stays available anytime.

Off Season: September 1 – May 30

Entire Resort rental requires 3 day stays from Friday to Friday.
The Main Lodge requires 3 day stays from Friday to Friday.
Private Room Rentals requires 2 day stays available anytime.

SUPPLIES:

The Resort provides basic supplies at each property for the average 7 day duration stay, this includes two rolls of toilet paper per bathroom, liquid soap at sinks, dishwasher soap, dish soap, laundry detergent, 2 rolls of paper towels, large and small can liners, and one box of Firelogs for fireplace (main lodge). This supply is sufficient to last for a normal stay, if you run out, all additional dish soap, laundry detergent, extra toilet paper, soap, and toiletries are the responsibility of the renter, and can be purchased from the local grocery store, or through our own onsite store if easier.

The Tap water at the Resort has an advanced water softening and UV light system to produce medical grade safe water safe for drinking. No bottled water is required unless a preference of a guest.

TAXES:

Vacation Property Rentals are subject to 5.5% state sales tax and 5.5% local room tax.

Equipment Rentals and Products are subject to 5.5% state sales tax.

UNAUTHORIZED GUESTS:

We want you to enjoy your vacation and time at our Resort, but we do have to set some restrictions on visitor numbers for safety and state laws. As part of our vacation rental agreement, we need the names and details of each member of your group. In addition, please respect the maximum number of visitors and the rules regarding visitors as set out below.

Guests are allowed a maximum of 1 visitor at any time during their stay during daytime hours. Guests are responsible for ensuring that any visitors comply with these policies. Any additional overnight visitors must be approved in advance as we have to maintain the maximum occupancy rules.

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