Yes! Just figure out how many guests will be in your group, any special needs you may have, decide which property to rent, and then you can begin the booking process. 

All of our FAQ’s are sorted by each section of the website, just follow the instructions here on this website.   

We offer a variety of products and services to create a custom experience for you and your guests. Products and services vary by location and season, so check out our SHOP for current availability.

Accommodations:

• Resorts
• Lodges
• Cabins
• Private rooms

Physical Products:

• Activities – Firewood, propane, fishing gear, games, water toys, etc.
• Useables – Toilet paper, paper towels, shampoo, garbage bags, etc.
• Groceries – Basic condiments, meal plans, custom trip orders, etc.

Equipment Rentals:

• Motorized – Pontoon boats, fishing boats, snowmobiles, ATV and UTV’s, etc.
• Watersports Toys – Canoes, kayaks, paddleboards, paddleboats, etc.
• Recreation Equipment – Bicycles, fishing gear,  snowshoes, etc.

Experiences and Excursions Products:

• Onsite – Boat tours, guided fishing, snowmobile tours, etc.
• Offsite – Recreation activities, dinners, shows, tours, etc.
• Concierge – Chefs, massages, airport pickups, groceries, etc.

Pokegama Lake Lodge Resort Booking Instructions:

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Properties Page:

1. Goto the Properties Page on Tukkruk.com website, and select our Resort.
2. Choose the property you are interested in, and view its calendar for full availability.
3. Select the preferred dates by entering them into the boxes, or use your mouse to select them directly from the calendar.
4. The price shown for each day listed below the date number. Ie; 1.5k = $1,500
5. Note: Many properties have different “minimum nights” requirements, based on season, weekends, or holidays. If you click on the 1st night, then the next night it allows you to select, will determine the minimum nights allowed, look for this.
6. Finalize and choose your dates, and the click “CONFIRM AVAILABILITY”. Upon clicking, it will now open the booking page with your selected dates. This DOES NOT make a reservation, it just takes you to the booking page to enter your details.

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Booking Details Page:

1.  If you have booked with us before, you can click the link “Click here to log in” to access your account and any saved information.
2. Choose how many guests are in your group, verify the property can accommodate.
3. Type the name of the person will be the primary “Lease Holder” for the reservation.
4. Choose any “Add-ons” you desire by checking the box next to the item.
5. Enter any Coupon Codes you may have, then click “APPLY”. You should see any discount applied at the bottom in the Price Breakdown section.
6. In the Price Breakdown section, verify all the details of your reservation are correct, including; the dates, property, guests, pricing, discounts, and any Additional Services added to your reservation.
7. Complete your booking request by entering your contact information.
8. Review the Terms and Conditions, then check the box.
9. Lastly, click the “Book Now” button to confirm your reservation request.
10. You should see a “Reservation Submitted” page open, and then you will also receive a confirmation email showing all your reservation and account login information, and instructions for finalizing your reservation, after being verified by the property.

Important Note:  The “Cart” you see in the upper right corner of our website, will show all items you currently have in your cart, including your reservation and any “extras” like products, rental equipment, and experiences for your stay. 

If you want to add any additional “extras” after adding your Lodging Reservation to your cart, visit the SHOP page and there you will see all of the products and services offered for our Resort.

Yes! Tukkuruk.com allows you to book your Lodging Reservation here at the Resort, while also booking any equipment rentals, experiences, excursions, or products, all at the same time. Simply, add the Lodging Reservation to your cart first with the dates and property selected, and you can “Continue Shopping” for an additional items, and when finished, all your items will be in your cart available for check-out.

A few Booking Strategies:

1. Book your Lodging Reservation to secure your dates, while also booking any “extras” (equipment rentals, experiences, excursions, or products) at the same time to ensure guaranteed availability, and avoid any surprises later on in the process.
2. Book your Lodging Reservation first to secure your dates, and plan on booking your “extras” during the “Onboarding Process”, which is 60-30 days before your arrival date.
3. Book your Lodging Reservation first to secure your dates, and plan on booking any “extras” as needed during your stay.

Vacation Rental Reservations of an Entire Resort/Lodge/Home, an advance deposit covering 50% of the total amount is required at the time of the reservation booking, with remainder due 30 days before your reservation.

For reservations made within 30 days of arrival, full payment online and completion of both the Lease Agreement and Registration Forms prior to arrival is required.

Vacation Rental Reservations of a private room(s), an advance deposit covering 100% of the total amount is required at the time of the reservation booking.

Payments are accepted online at Tukkuruk.com via; Direct bank payment, Ach, or credit cards. 

A security deposit is required for most all properties, with the specified amount detailed on the property listing webpage, and the first page of the Short-Term Rental Agreement. The purpose of the security deposit is to safeguard the owner’s property, outdoor areas, and contents against any damages.

Additionally, should any Check-out Procedures not be adhered to, supplementary charges will be deducted from the security deposit. Check-out Procedures and Security Deposit deductions are outlined in your properties policies, and in the Property Binder located at each property. Properties will be inspected before and after each tenancy. We kindly request your cooperation in reporting any damages by completing contacting the Tukkuruk Office via telephone or email, or the property manager directly if one is present.

The security deposit, less any applicable charges, will be postmarked within 21 days of your departure date, using U.S. Postal Service. If damage to the premises occurs during your stay and is not reported, the leaseholder will assume responsibility for repairs or replacement. A $50.00 stop payment fee will apply for reissuing lost or stolen checks or checks that are not sent directly our Tukkuruk Office. Additionally, checks returned due to non-sufficient funds will incur current NSF fees as determined by our financial institution.

We allow a one-time courtesy, reservation date modification by contacting our office, if your reservations is still 60 days out. The reservation modification is subject to availability, seasonality, and any applicable rate changes. 

Please refer to our cancelation policy for specific details on modifying or canceling your vacation rental reservation. 

Generally, if your reservation is in non-refundable status because of timing, you can cancel, but you will receive no refund. If your booking is partially refundable status, you may receive some refund, but will also loose your deposit. 

Yes! You will receive and email with an invoice and explanation of your charges, as well as a link to your customer portal for your booking information.

Each Vacation Rental Property can dictate their own cancelation and refund policies, but below is generally the most common policy we see for “entire home” or similar larger rental agreements. As always, please see the specific details for each individual property regarding their own Resort Polices and Rules, which should be indicated on their own website.

For Entire Resorts, Lodges, Homes, etc., below is our Policies.

To secure a full refund, guests must cancel within 48 hours of making a booking BEFORE any credit card transaction processing fees have gone through, as these are non-refundable by the card issuer. All cancellations will incur a non-refundable fee of $100.00.

To secure a full refund, guests must cancel within 48 hours of making a booking BEFORE any credit card transaction processing fees have gone through, as these are non-refundable by the card issuer. All cancellations will incur a non-refundable fee of $100.00.

These are the Cancelation Policy Timelines: 

180+ days from Lease Term – To secure a 100% refund, Tenant must cancel within 48 hours of making a booking and at least 180 days prior to check-in. These cancels will incur a $100 non-refundable cancellation fee, as well as any non-refundable taxes, credit card, or other financial processing fees.

179 – 60 days from Lease Term – If you choose to cancel your Lease between 179-60 days from the Lease Commencement date of this Lease, Tenant will receive a full refund less 25% of the Total Rent of the Lease, as well as any non-refundable taxes, credit card, or other financial processing fees.

59 – 30 days from Lease Term – If you choose to cancel your Lease between 59-30 days from the Lease Commencement date of this Lease, Tenant will receive a full refund less 50% of the Total Rent of the Lease, as well as any non-refundable taxes, credit card, or other financial processing fees.

29 Days or less from Lease Term – If you choose to cancel your trip within 29 days from the Lease Commencement date of this lease, a full forfeiture of all Rent applies.

Terms and Conditions:

• Cancellations may be communicated by phone or done through the online guest portal, but a follow-up written notice via email to our office is required by state law.
• Refunds will be processed and made payable to the leaseholder within 21 days following the clearing of the original Rent payment from our account.
• You are welcome to transfer your reservation to another party, provided a new lease holder is approved by Landlord, and they sign all necessary documents and policies PRIOR to commencement of Lease Term.

When you are completing your transaction on the Tukkuruk website, there will be a section for putting your coupon code prior to the final checkout.

Put the code in that section, click “apply”, and you should see the discount applied. If discount code does not work, call our office for assistance.