Main Lodge House Rules

pokegama lake lodge resort

A Property’s House Rules policies are essential guidelines that ensure a smooth and safe experience for guests while maintaining operations. They protect both guests and the property, providing clear expectations for conduct and ensuring an enjoyable stay.

For each Individual Property, there may be different House Rules to follow, these can viewed online in our Resort Materials page, and are posted physically in each property in the Property’s Hotel Directory Handbook.

General Resort Policies

We’re excited to welcome you! Our resort policies are here to help ensure you have a fabulous and safe stay while making sure everything runs smoothly for everyone.

RESORT HOURS & OPERATIONS:

RESORT HOURS OF OPERATION

Resort Quiet Time: 9 pm to 9 am

Laundry Room Hours: 9 am to 9 pm

Marina Hours: 6am – 6pm

Beach/Swimming Hours: 9am – Sunset

PETS:

Pets are strictly prohibited at the Resort, including; all properties, the Resort grounds, and the Marina & Beach areas. This includes all Tenants and Tenant’s guests. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.

SMOKING:

The Resort has a strict NO SMOKING policy inside ALL properties, the immediate area surrounding each property, and ALL common areas such as Marina & Beach areas. This includes all cigarettes, cigars, and all vaping. If smoking is detected within the Property or rooms, or signs of smoking are found outside in non-designated areas like butts in the grass or dirt, your entire security deposit will be forfeited, and you can be asked to leave the Resort.

The Resort is for everyone to use and enjoy, please be respectful of other guests and groups, and use the designated smoking areas to keep smoke away from other guests.

SWIMMING & WATER ACTIVITES:

There is NO LIFEGUARD ON DUTY AT ANY TIME at Pokegama Resort, please SWIM AT YOUR OWN RISK! Make sure to ALWAYS keep eyes on your children and others in your group to ensure their safety.

Young children should be monitored at ALL TIMES by parents or adults, if children are found to be left unsupervised, children may be asked to leave the Beach and Marina areas until parents or adults return. It’s NOT the responsibility of Pokegama Staff to supervise guests or children in or around the lake.

UNAUTHORIZED GUESTS:

We want you to enjoy your vacation and time at our Resort, but we do have to set some restrictions on visitor numbers for safety and state laws. As part of our vacation rental agreement, we need the names and details of each member of your group. In addition, please respect the maximum number of visitors and the rules regarding visitors as set out below.

Guests are allowed a maximum of 1 visitor at any time during their stay during daytime hours. Guests are responsible for ensuring that any visitors comply with these policies. Any additional overnight visitors must be approved in advance as we have to maintain the maximum occupancy rules.

Main Lodge House Rules

Welcome to the Main Lodge, we’re excited to welcome you! Our House Rules are here to help ensure you have a fabulous and safe stay, while making sure everything runs smoothly for everyone!

SECTION INTRODUCTION:

We’re so glad you’re here! Please take a moment to read through our rules to ensure a safe and enjoyable stay, and to protect your security deposit. We ask that you show our Lodge and Resort the same love and care as you do your own home. We’ve worked hard to create a beautiful space for you to enjoy!

Please ensure you read and fully understand the house rules at the beginning of your stay. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

BARBECUES & GRLLING:

Barbecues are free to use for guests, and they should be one for each property, as well as charcoal ones throughout the property. If you run out of propane, let the manager know and they can replace with a full one. Be sure to clean the barbecues after each use, It’s much more difficult to clean the next day and this can increase your cleaning bill during checkout!

Barbecue Use Instructions:

NEVER leave barbecues unattended, ALWAYS stay with the grill while cooking.
ALWAYS locate the fire extinguisher BEFORE you start using any grill, and understand how to operate it. If you have any questions on their use, ask the manager.
NEVER operate the grills to close to any structures that may catch fire, allow enough distance.
NEVER throw water on the grill in the event of a grease fire to try and put it out, use a fire extinguisher.
NEVER allow children to be playing around a hot grill, keep an eye on them!
Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.
Always make sure your gas grill lid is open before lighting it.
If you use starter fluid when charcoal grilling, only use charcoal starter fluid. Never add charcoal fluid or any other flammable liquids to the fire.

BATHROOMS / SEPTIC SYSTEM:

As the Resort is on a septic system, proper toilet use is necessary to keep everything in good working order. Please always flush ONCE for #1’s, and TWICE for #2’s to keep everything working as designed for the duration of your stay, and keep toilet paper used to a minimum as possible.

ABSOLUTELY DO NOT!! Put Kleenex tissues, sanitary wipes, paper towels, feminine hygiene products, trash, toys, or ANY other items in the toilets, even if they say they are “septic safe”!

Only toilet paper can be flushed down the toilets!!

Failure to follow this rule, could result in the septic system malfunctioning, and you will be financially responsible for remedying the problem, which could result in a complete loss of your Security Deposit. There are covered trash cans in each bathroom that should be used for these products, please use them!

CANDLES:

The use of candles is strictly prohibited on all Pokegama Lake Lodge properties. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.

CHECK-IN:

The Lease Holder must be present at the time of Check-in unless prior arrangements have been made to authorize another individual to represent them. Check-in and check-out take place at the Pokegama Lake Lodge Office located at 13709 North Shore Drive, Lac Du Flambeau, WI 54538.

The designated arrival time at the property is 4 P.M. for all guests. Our reservation team will confirm the Check-in time for your reserved property. If you expect to arrive after business hours or on days when the office is closed, please refer to LATE ARRIVALS. (Directions and office hours are available on your Confirmation Letter, which will be emailed to you after we receive your final payment, or on the Pokegama Lake Lodge website).

CHECK-OUT:

Check-out time is set for 10:00 A.M. sharp. No exceptions will be made. If you check out when the office is closed, we kindly ask that you adhere to the Late Check-out Procedures. As your stay comes to an end, please review the property Check-out Procedures located in your Pokegama Lake Lodge Property Binder. It is crucial to ensure that all doors and windows are securely locked. Any damages incurred from non-compliance with these procedures may be deducted from your security deposit. Additionally, ensure that all perishable food items are removed from the property.

CLEANLINESS:

We strive to deliver to our guests clean and organized rooms and properties for your enjoyment, which is a large undertaking each week! Be sure to maintain a good level of cleanliness throughout your stay, as this will reduce your cleaning bill and avoid any unnecessary security deposit forfeitures. Keeping your rooms and the property cleaner, will make a much smoother checkout process when it comes time to assess any potential additional charges.

CHILDREN:

We try to keep our Resort as child-friendly as possible. That said, parents are responsible for ensuring their children’s safety at all times. If you find anything unsafe or requiring revision at our property, please contact us at your earliest convenience so we can address the issue.

Never leave young children unsupervised at any time at the Resort without any adults, especially in the Marina and Beach areas, and any where along the lake shoreline.

CONSIDERATION:

We strive to address any issues you may encounter in a timely manner. Please note that compensation will not be provided for equipment malfunctions or dissatisfaction stemming from other guests. Our team is committed to maintaining a professional and courteous approach while resolving concerns.

FOOD & DRINKS:

No food or drinks in the bedrooms unless in a Bedroom Suite, where coffee and drinks are allowed, please limit eating and drinking to the kitchen and dining areas only.

DAMAGE:

While we know our guests won’t hopefully intentionally break anything at the Resort, we understand accidents can happen. Here is what you need to know about accidental damages or breakages during your stay here at the Resort.

Always report any accidental damages or breakages in a timely manner, especially before checkout. In case of any accidental damage, we’ll look into the issue internally to decide if and how much the deduction or repair cost will be, and subtract from your security deposit.

If any damage to the property or its appliances is not covered by our insurance, the guest will pay for the repair costs from the security deposit.

FIRE EXTINGUISHERS:

There are Fire Extinguishers located throughout the Resort, please see the Resort Map for all their locations, and try to remember in case of emergencies.

As a general rule, they are always located in these areas; kitchen’s, barbecue areas, garages, fuel pump areas, and in Marina areas. Be be aware, and spot them while getting use to the Resort grounds so you know where they are in case of emergency.

FIREWORKS:

The use of fireworks is prohibited on the grounds of all Pokegama Lake Lodge properties. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.

FISH CLEANING:

Please clean all fish in the designated fish cleaning areas only! DO NOT bring any fish inside any Lodge or cabins to clean them. Only cleaned fish are allowed for eating or freezing purposes. Place all fish entrails in designated trash buckets in the Fish cleaning area, or in community designated trash bins.

FURNITURE:

Please do not move any furniture from one room to another without our permission first.

KITCHENS:

Our guest kitchens have all the modern appliances you would expect at any home, and some extras for your cooking needs. Each property’s kitchen includes at a minimum; stove/oven, dishwasher, microwave, air fryer, pizza oven, and a toaster.

Our guest kitchens are also stocked with all the basic cooking essentials like to cook and serve meals to your guests, this includes; pots, pans, plates, bowels, silverware, cooking sheets, cutting boards, and cooking utensils. They will also include some of the basic cooking condiments and spices such as; cooking oil, simple seasonings, and some condiments. Please return any dishes, pans, equipment or silverware to their original locations if used in the kitchen and dinning areas.

Please be sure to ventilate the kitchen after cooking for anything that could leave a strong smell behind, be kind to other guests.

DO NOT wash any food remains down the drains, the Resort is on a septic system and this can cause damage to the system. Please scrape any kitchen scraps into the trash cans in the kitchens for disposal.

To help the environment, please only switch on the dishwasher when it’s full and use the eco-program where possible.

Kitchen cleaning products are under the sink. If any products run out during your stay, please let us know so we can replace them for the next guests.

No food or drinks in the bedrooms unless in a Bedroom Suite, please limit eating and drinking to the kitchen and dining areas only.

Please treat the guest kitchens with the love and respect you would your own to keep it in great condition for other guests, they are a vital component for guests to have a great time at the Lodge!

LAUNDRY:

There are laundry facilities in each property and they are free to use for paid guests. Please only use them during daytime hours between 9 a.m. and 9 p.m. This will help keep disruption to neighboring rooms and guests to a minimum.

LINEN ITEMS:

Our Properties do provide sheets for guests at all of our properties. Each property should include; sheets, pillows, mattress pads, blankets, and/or comforters to ensure a pleasant stay. Please keep all bedding inside properties, do not take any to lake, beach or bonfire.

Please don’t take any bath towels with you to the beach, they are for inside property use only. Please use your own beach towels for all lake related activities.

LOST AND FOUND:

Pokegama Lake Lodge cannot be held liable for any items left in a rental property. Lost items submitted to our office will be retained for two weeks and, if unclaimed, will be donated to a local charitable organization. Returned items, per your request, will be delivered at a reasonable time to “Fed Ex” located at 900 1st Ave, Woodruff, WI 54568. You will be required to contact them directly at (800) 463-3339 to arrange for delivery and payment.

MARINA USE:

The Resort Marina is for guests of the Lodge only, we don’t sell fuel, supplies, food, sodas, etc to the public.

MAXIMUM OCCUPANCY:

MAIN LODGE – Maximum Occupancy is 16 Guests

Each listing provides a detailed statement regarding maximum occupancy. Adherence to the stated maximum occupancy is required to ensure compliance with fire safety regulations. The leaseholder must be present at all times during the lease period. All additional guests that are not included on the Lease, require Landlord written approval.

NOISE:

Main Lodge/Resort Quiet time – 9pm to 9am Daily

We sincerely hope you have an absolutely amazing time filled with joy and laughter throughout your vacation! Please remember to kindly keep the volume down during the nighttime hours so that everyone can enjoy their well-deserved rest and have a more enjoyable experience.

If any neighboring residents report excessive noise or unruly behavior, we may have to evict you from the Resort and terminate the vacation rental agreement. This could result in loss of security deposit and rental amount. Thank you for being considerate of other guests and our neighboring properties.

PARKING:

There is free parking right in front of the Main lodge, and the Trapper’s Cabin, look for the parking signs. There is also additional areas specifically for trailer parking, please see the Resort Map for more instructions. Please do not exceed 20 mph on our long driveway on the way to the Resort.

All garage’s at the Resort are off-limits for guests vehicles. They are used for Resort functions and staff use.

PETS:

Pets are strictly prohibited on all Pokegama Lake Lodge properties. Any violation of this policy may result in eviction without a refund and forfeiture of the Security Deposit.

REPAIRS:

Even the highest quality or newest equipment may experience malfunctions and cannot be guaranteed 100% operational at all times. Pokegama Lake Lodge maintains an exceptional list of maintenance contacts. Issues will be addressed as promptly as possible, with priority given to essential services such as water and refrigeration. Agents, authorized personnel, or repair technicians may enter the premises for purposes related to the repair, maintenance, or care of the property.

SAFETY & SECURITY:

Door Locks – All properties can be locked on all main entry/exit doors, and are wifi enabled, which allows us to open doors remotely in the event of lock outs, security concerns, or evictions. All individual rooms also have wifi enabled door locks which can be accessed with keypads or bracelets, providing security for all contents in each room.

Elevated Decks – Our large expansive decks provide stunning views of the beautiful lake and Northwoods; however, please exercise caution on the deck and near the railings. It is also essential to supervise all children at all times when they are on the decks, and make sure they understand they are not play areas.

Beach & Marina – Young children should be monitored at ALL TIMES by parents or adults, if children are found to be left unsupervised, children may be asked to leave the Beach and Marina areas until parents or adults return. It’s NOT the responsibility of Pokegama Staff to supervise guests or children in or around the lake.

SMOKE DETECTORS:

Smoke detectors cannot be tampered with, this will violate fire codes and puts other guests in danger. Do not remove batteries from the smoke detectors. If you are having problems with one, contact the property manager to assist you. Any violation of this policy may result in eviction without a refund.

SMOKING:

The Resort has a strict NO SMOKING policy inside ALL proprieties and the immediate area around each of them. This includes all cigarettes, cigars, and all vaping. If smoking is detected within the Property or rooms, or signs of smoking are found outside in non-designated areas like butts in the grass or dirt, your entire security deposit will be forfeited.

The Resort is for everyone to use and enjoy, please be respectful of other guests and groups, and use the designated smoking areas to keep smoke away from the properties. Thank you…

SUPPLIES:

The Resort provides basic supplies at each property for the average 7 day duration stay, this includes two rolls of toilet paper per bathroom, liquid soap at sinks, dishwasher soap, dish soap, laundry detergent, 2 rolls of paper towels, large and small can liners, and one box of Firelogs for fireplace (main lodge). This supply is sufficient to last for a normal stay, if you run out, all additional dish soap, laundry detergent, extra toilet paper, soap, and toiletries are the responsibility of the renter, and can be purchased from the local grocery store, or through our own onsite store if easier.

The Tap water at the Resort has an advanced water softening and UV light system to produce medical grade safe water safe for drinking. No bottled water is required unless a preference of a guest.

THERMOSTATS & TEMPERATURES:

All thermostats in all properties are locked, and can only be changed my Resort management. Please don’t touch, pry, or try to adjust in any way, doing so will violate your rental agreement. We set the winter and summer temperature for 70°F.

The main lodge is normally NOT temperature managed in the summer due a very mild pleasant summer that is prevalent here in Northern Wisconsin, with very low humidity. We also normally don’t temperature control the Main Lodge in the summer due to its size, open windows & doors, and guests going in/out all day long. If you do require a temperature controlled space, please let the office know before your stay, as it can take a few days to get the entire lodge under control.

TRASH & RECYCLING:

There are trash & recycling cans located throughout the property in the kitchens, bathrooms, bedrooms, outside deck areas, and other living areas, please use them with plastic trash bags installed. If the containers get full, please take the trash or recycling bags to the communal trash area and place trash into large trash can/dumpster, and place all aluminum cans, plastic and glass bottles only into the large recycling cans.

DO NOT!! Flush any trash, sanitary wipes, or feminine products down the toilet, even if they say they are “septic safe”. The Resort is on a septic system and this can cause damage to the system. Place these items in the covered trash cans that are located in each bathroom.

DO NOT!! Wash any food remains down the drains, the Resort is on a septic system and this can cause damage to the system. Please scrape any kitchen scraps into the trash cans in the kitchens for disposal.

UNAUTHORIZED GUESTS:

WELL WATER:

Pokegama Lake Lodge utilizes an in-ground water well for drinking and bathing water on our properties. The water is treated with a water conditioning systems, as well as a UV light sterilization system, effectively making our water medical grade sterile for guest use. All properties undergo an annual water test with “SAFE” results.